If you've got a question about our app, programs, or Smiling Mind in general? Chances are you can find the answer in our Knowledge Base.
If you would like to provide feedback to Smiling Mind, please complete the below form and we’ll be in touch.
The Smiling Mind team is here to support you and provide further information on our products and services. We value all feedback and are committed to responding to your questions and feedback as quickly as possible. Below you will find information related to our most common enquiries, making it quick and easy for you to resolve challenges.
If you can’t find the answer to your question below, or if you are wanting to provide feedback or make a complaint, please use the form below.
Feedback and complaints are an important part of improving our products and services and we value you taking the time to share your feedback with us. We always take complaints seriously and will investigate them appropriately.
Follow this link to learn more about Smiling Mind’s Complaint Handling Procedure.
Unfortunately, you aren't able to change the email address attached to your account. If you would like an app account associated with a different email address:
Delete your current account via the 'profile' section within the app settings
Sign out of your account
Tap the 'create my free account button'
Create a new account with your preferred email address
If you forgot your password please follow these steps:
Either open the app or go to app.smilingmind.com.au and click “Sign In”
Click “Forgot your password?”
Enter your email address and click “Submit”
Go to your email inbox and click the link in the email you received from us
Choose a new password and click “Submit”
If you didn't receive the email it may be in your spam folder or you may have used the wrong email address. If you have signed up using a social media account (Google or Facebook) you will not be able to reset your password as your details are managed by these companies.
Following extensive research and testing, Smiling Mind has created a full, evidence-based model for building mental fitness—your foundation for thriving.
The Smiling Mind App now has new content, new features, a whole new look Using the app will empower you with the skills you need to build and maintain mental wellbeing through our new Mental Fitness Model.
At this stage we are not looking to integrate with Apple Health or Google Fit. We regularly release new functionality so keep your app up-to-date to take advantage of the latest enhancements.
Most audio sessions in the app offer both male and female voice options. You can change music and voice settings by tapping the music note icon while listening to any audio session.
If you have a preferred voice option, you can set it as the default in your 'App settings'.
We take your privacy very seriously and have a number of procedures in place to ensure that all data we collect is protected. Our Privacy Policy and App Terms of Use are available on our website.
