Got a question?

We have a range of FAQs to help answer your questions, explore them via the link below or search for answers using the ‘Help’ function on the bottom, righthand corner of your screen.

 
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Still can’t find the answer?

If you've a question about our app, programs, or Smiling Mind in general and you can’t find the answer in our FAQs section, submit the the form below and we’ll get back to you!

Want to ask a question or provide feedback?

The Smiling Mind team is here to support you and provide further information on our products and services. We value all feedback and are committed to responding to your questions and feedback as quickly as possible. Below you will find information related to our most common enquiries, making it quick and easy for you to resolve challenges.

If you can’t find the answer to your question below, or if you are wanting to provide feedback or make a complaint, please use the form below.

Feedback and complaints are an important part of improving our products and services and we value you taking the time to share your feedback with us. We always take complaints seriously and will investigate them appropriately.

Follow this link to learn more about Smiling Mind’s Complaint Handling Procedure.